In an emotional video shared on Instagram, a visibly distraught RJ Balaji broke down in tears as he addressed the chaos surrounding Karuppu's release day. Apologising to fans who had travelled from far and wide to catch the film, the director promised that the issues would be resolved by 6 PM, paving the way for evening and night shows worldwide.

"I am really sorry to all the fans. It shouldn't have happened. You all had travelled from afar to watch the movie. We watch films to let go of our stress — but you all shouldn't have experienced stress in going to watch a movie. I am very sorry," he said, visibly emotional.

• Update - Director @RJ_Balaji On #Karuppu Release | @Suriya_offl pic.twitter.com/j3LiLBICKp

— Hari™ (@Hari_Socialist) May 14, 2026

Balaji explained that he did not anticipate these issues arising and expressed hope that they would be sorted by evening. "I wanted Karuppu to release on May 14 and become a blockbuster. I was manifesting it. It is painful, but God will remove all hurdles and the movie will release in the evening," he said, wiping his tears. He also acknowledged Suriya's immense contribution to the film. "Suriya sir has given so much for this film. Sorry that you all had to go through the stress, but it will be worth it. The film will be great. I believe in it," he added.

The video drew an outpouring of support from fans in the comments section.

Karuppu features Suriya as Saravanan alongside Trisha, Indrans, Anagha Maya Ravi, RJ Balaji, Yogi Babu, Sshivada, Swasika, Natty, and Supreeth Reddy.